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Shipping & returns

SHIPPING

Processing Orders & Information

We process and ship your order as quickly as possible - usually within 3-7 business days.

Our customers may email us at info@honeylux.co to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

Holiday Season: Due to increased demand, please allow 5 - 10 business days for us to process your order prior to shipping.

Canadian Shipping

Canadian orders placed on the HoneyLux Online Store are prepared by the HL team and delivered by UPS via Standard delivery (2-7 days).

US Shipping

American orders placed on the HoneyLux Online Store are prepared by the HL team and delivered by Canada Post/ USPS via Standard delivery (3-10 days). Applicable duties may be applied by the shipping company depending on the value of goods/shipping location. Please note that all duties must be paid by the customer.

International Shipping

International orders placed on the HoneyLux Online Store are prepared by the HL team and delivered by Canada Post via Standard delivery (7-14 days). Applicable duties may be applied by the shipping company depending on the value of goods/shipping location. Please note that all duties must be paid by the customer.

RETURNS

Returns Policy

For hygiene and safety reasons, all HL items are final sale. We encourage you to read all measurements and other product information before purchasing any items from our store.

If an item is received damaged, please contact us at info@honeylux.co within 7 days of receiving your order.

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FAQS

GENERAL

What materials are used in your hair accessories?

Most HoneyLux accessories are made using rare premium-quality organic silk, the highest grade (6A) of pure 22momme mulberry silk. Our clips are made from plant-based acetate, an eco-friendly material made from cotton and wood pulp.

What is the shipping and returns policy?

We offer worldwide shipping.

Canadian orders placed on the HoneyLux Online Store are prepared by the HL team and delivered by UPS via Standard delivery (2-7 days).

To track an order, an email with the tracking number associated with your package will be sent upon fulfillment. If this tracking email is not in your inbox, please check your spam/junk folder.

For hygiene and safety reasons, all HL items are final sale. We encourage you to read all measurements and other product information before purchasing any items from our store.

If an item is received damaged, please contact us at info@honeylux.co within 7 days of receiving your order.

Do you offer bundle discounts or a wholesale option?

At HoneyLux, we are delighted to offer exclusive wholesale opportunities, which you can explore by visiting the Wholesale section located in the footer of our website. Additionally, we specialize in curated bundles for bridesmaids, events, and other special occasions, designed to elevate your experience.

For personalized assistance or to discuss bespoke bundle options, please contact us directly at info@honeylux.co. Our team will be thrilled to guide you through every detail and ensure your needs are met with the utmost care and sophistication.

What stores can I find Honeylux products in?

Our exquisite products are proudly available at over 300 carefully selected stockists across North America. To discover where you can find HoneyLux near you, we invite you to explore the "Where to Buy" section in the footer of our website.

Should you require any further assistance or wish to inquire about our accessories, please don't hesitate to contact us at info@honeylux.co. We would be delighted to assist you personally.

Is silk different than satin?

Silk is a natural fiber from silkworms, renowned for its softness, breathability, and radiant sheen, creating a luxurious feel against the skin.

Satin, however, refers to a weaving technique and is usually made from polyester. Many confuse satin for silk, but satin carries more disadvantages than benefits. chemicals in polyesters can be harsh on the skin and hair, especially with prolonged use. due to its absorbent and heat-trapping properties, satin pulls water and oils from skin and hair, leaving you with more frizz, dryness and breakage, and promotes bacterial and allergen growth.

Ultimately, silk embodies timeless luxury, while polyester satin simply offers a superficial shine.

SILK

Why is honeylux silk different vs regular silk?

There are hundreds of qualities of silk on the market, and we proudly source the highest quality of pure 6A (highest grade) 22 momme mulberry silk.

Honeylux silk is a rare, premium quality pure mulberry silk due to its GOTS organic certification.

The natural production creates a thicker weave and a more substantial, luxurious feel. Free from chemical processes, our silk fibers are stronger and more resilient, showcasing a denser shine and vibrant colour in every strand.

Most commercial silk goes through synthetic processes which may lead to a loss of pigment, noticeably thinner sock strands, and a loss of shine after just a few washes. We recommend investing in organic silk for a durable silk that will last you for years.

What is the benefit of real silk for hair?

High-quality organic HoneyLux silk offers endless hair benefits when incorporated into your daily routines.

Anti-Frizz & Breakage - Real silk has a smooth surface white helps minimize hair-damaging friction

Hydrating - Silk helps maintain moisture in the hair, which can lead to healthier, shinier strands.

Temperature Regulation - Silk is breathable and can help regulate temperature, keeping hair and skin cool in summer and warm in winter.

Hypoallergenic - Silk is naturally hypoallergenic, making it a great choice for those with sensitive skin or allergies.

Anti-Bedhead - The smoothness of silk reduces tangling, and knots, and helps preserve your blowout, curls, or hairstyle through to the next morning

Silk accessories add a touch of luxury to your hair care routine, enhancing your overall experience.

What is the benefit of real silk for skin?

Using real organic HoneyLux silk pillowcases or masks has enormous skin benefits that can be felt as soon as your first use:

Moisture Retention - High quality silk helps retain skin moisture, helping you wake up feeling hydrated. Unlike other materials, silk is less likely to absorb oils and skincare products, Allowing them to stay on your skin longer, and giving you maximum overnight benefits from your serums.

Anti-Aging - The smooth texture of silk minimizes friction against the skin, which can help reduce irritation and prevent sleep lines.

Hypoallergenic Properties - Silk is naturally hypoallergenic and resistant to dust mites, mold, and mildew, making it ideal for sensitive skin.

Temperature Regulation - Silk naturally regulates temperature, keeping you cool in summer and warm in winter, which can help you have a deeper, more comfortable sleep

Incorporating silk into your skincare routine can lead to healthier, more radiant skin!

DO HONEYLUX SILK ACCESSORIES WORK ON ALL HAIR TYPES?

Absolutely! Our silk accessories are designed to be gentle and effective for all hair types. We've improved small details to ensure durability and functionality. For example, our scrunchies feature durable elastic that works perfectly on all hair types, from thin to thick, and they won’t slip out. Whether you have curly, straight, or textured hair, you can trust that our products will help reduce frizz and prevent breakage while looking and feeling luxurious. If you have any specific concerns, feel free to reach out via email at info@honeylux.co — we're here to help!

ACETATE

What makes HoneyLux claw clips so different?

Crafted from a superior, plant-based acetate derived from the finest cotton and wood pulp, our claw clips embody the perfect balance of strength and elegance. This exceptional material is not only remarkably resilient but also drop-proof, ensuring your clips retain their form and function far longer than conventional plastic alternatives.

By replacing single-use plastics with these luxurious, eco-conscious accessories, HoneyLux offers a refined solution that elevates your style while supporting sustainability. Designed to endure, our plastic-free clips provide a lasting investment in both beauty and integrity—making them the ideal choice for those who appreciate timeless luxury and impeccable craftsmanship.

What are the main claw clip sizes recommended for?

Our main sizes are Mini and Mini Square, Midi, Large, Round and XL. Each clip serves different hair types and hairstyle purposes.

Are the HoneyLux claw clips good for all hair types?

Yes, they are! HoneyLux claw clips are crafted from a luxurious, non-slip acetate, making them ideal for all hair types - from the finest to the thickest hair, these clips will be a reliable solution! We also offer a range of sizes with a strong grip, ensuring they hold securely, whether you have thick, wavy, or straight hair. Our clips are designed to provide a stylish and reliable solution for everyone, regardless of hair type!

Which claws are recommended for the different hair types?

Fine Slippery Hair - Midi or Round claws have the thightest grip for a non-slip perfect hold on fine/slippery hair.

Short Hair - Mini Square claw clips are recommended for half-up hairstyles. Midi claws are recommended for a full-up hairdo.

Medium Hair - Midi Claws are recommended for half-up hairstyle, while Large or Round Claws for full-up hairstyles.

Long Hair - Large claws are recommended for full-up hairstyle and midi claws are recommended for a half-up hairstyle.

Curly/Thick Hair - XL claw clips are recommended for a full-up hairstyle and both Large & Midi claw clips are recommended for half-up hairstyles.

Braids/ Box Braids - XL claw clips are recommended for all hairstyles.

NEED HELP?

CONTACT US

HONEYLUX ADVISORS ARE AVAILABLE TO ANSWER ALL OF YOUR QUESTIONS

INFO@HONEYLUX.CO

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